Terms of Service

2.1. Age Requirements

• You must be at least 14 years old to use Sanamen.
• If you are between 14 and 18 years old, you need parental or legal guardian consent.
• Users under 18 must provide legal guardian contact information.

2.2. Registration Information

When registering, you warrant that:

• All information you provide is true, accurate and up to date.
• You will maintain the security of your password and not share it.
• You are responsible for all activities that occur under your account.
• You will immediately notify us of any unauthorized use of your account.

3.1. Nature of Service

Sanamen is a platform connecting users with verified professionals:

• Psychologists: Psychological therapy and counseling
• Nutritionists: Meal plans and nutritional counseling
• Personal trainers: Exercise routines and physical wellness

3.2. Professional Verification

We verify professional credentials (degrees, licensing, experience) of all specialists before approving their profiles. However, you are responsible for evaluating whether a specific professional is suitable for your needs.

3.3. Professional-Client Relationship

Important: Sanamen is solely a connection platform. The therapeutic or professional relationship is between you and the specialist, not with Sanamen.

• Professionals are independent contractors, not Sanamen employees.
• Professionals are responsible for the quality and legality of their services.
• Sanamen does not practice medicine, psychology or nutrition.
• Treatment decisions are between you and your professional.

4.1. Service Fees

• Prices are shown in EUR (€) and include 21% VAT.
• Professionals set their own rates.
• Sanamen charges a commission on booked sessions.
• Prices may change with 30 days prior notice.

4.2. Payment Methods

We accept:

• Credit/debit cards (Visa, Mastercard)
• SEPA Direct Debit
• Secure processing through Stripe (GDPR compliant)

4.3. Refund Policy

4.4. Invoicing

You will receive an invoice in accordance with Spanish regulations with VAT (21%) for each transaction. Invoices are available in your billing dashboard.

5.1. Appointment Booking

• Appointments must be booked at least 2 hours in advance.
• Confirmation via email and platform notification.
• It is your responsibility to be available at the agreed time.

5.2. Video Call Sessions

• We use Daily.co for secure video calls (EU servers).
• You need a stable internet connection and a device with camera/microphone.
• Sessions are NOT automatically recorded (requires explicit consent).
• If you are more than 15 minutes late, the professional may cancel the session without refund.

5.3. Technical Requirements

• Updated browser (Chrome, Firefox, Safari, Edge)
• Internet connection of at least 3 Mbps
• Camera and microphone permissions enabled

7.1. Sanamen Content

All platform content (design, texts, graphics, logos, code) is owned by Sanamen S.L. or its licensors and is protected by Spanish and international intellectual property laws.

7.2. User Content

You retain ownership of all content you post (messages, comments, photos). By posting content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce and display that content in connection with the operation of the Service.

9.1. By User

You can cancel your account at any time from Settings → Privacy. A 30-day grace period will apply during which you can cancel the deletion. See our Privacy Policy for more details on data deletion.

9.2. By Sanamen

We may suspend or terminate your account immediately if:

• You violate these Terms.
• You do not pay outstanding fees.
• Your account remains inactive for more than 2 years.
• Required by law or court order.